Last updated: May 2026

1. Who We Are

2tr is an online platform that connects families with qualified tutors, mentors, coaches and au pairs across South Africa. References to "2tr", "we", "us" or "our" in this policy refer to the 2tr platform and its operators.

2. Information We Collect

We collect personal information that you provide directly when you register or use our services, including:

• Full name, email address and phone number
• Province, city and suburb
• Role (parent, tutor, mentor, coach or au pair)
• Professional details such as subjects, sport or languages
• A short biography (for service providers)

3. How We Use Your Information

Your information is used solely to:

• Create and manage your account
• Display your profile to parents or service providers browsing the platform
• Facilitate communication between families and service providers
• Send in-app notifications related to your activity on the platform
• Improve the platform and resolve technical issues

4. Sharing of Information

We do not sell, rent or share your personal information with third parties for marketing purposes. Contact details (phone number) are only revealed to a parent after they have accepted a professional's bid on a request.

5. Data Storage and Security

Your data is stored securely using Google Firebase (Firestore), which applies industry-standard encryption in transit and at rest. Access to your data is restricted by security rules that allow only authorised users to read or modify their own information.

6. POPIA Compliance

In compliance with the Protection of Personal Information Act (No. 4 of 2013), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Object to the processing of your personal information

To exercise any of these rights, contact us at info@2tr.co.za.

7. Cookies

2tr does not use tracking or advertising cookies. Firebase may use session-related storage to maintain your authenticated session.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the revised policy.

9. Contact

For any privacy-related queries, contact us at info@2tr.co.za.